What’s the difference between the free Santa letter and the premium letter?
The free Santa letter is a low-resolution option that will not look very sharp when printed and it will expire after a few days so you cannot retrieve it later. The premium Santa letter is a high-resolution, professional-quality output that will print out with the best quality. The premium letter also comes with a high-resolution envelope design. Premium letters are saved in the database so you can access them later and print additional copies, if you’d like.
Will my Santa letter look exactly like it did in the preview?
The preview is only an approximation of what your letter will look like. The actual output may vary slightly from the preview. The free letters are low resolution. The premium letters are high resolution.
How will you deliver my Santa letter?
Your letter will be available via a download link. To receive the link, you will need to enter your email and then click one of the buttons below to request the free letter or the premium letter with an evelope. If you don’t click one of the buttons AFTER you enter your email, you will not receive your letter. P lease be sure to enter your email address correctly so we can send the download link to you. If you don’t see the email, please check your spam folder.
How do I print my Santa letter?
When you click on your personalized link, your letter will open in a pdf file. You will need Adobe Reader to access your letters. If you don’t have Adobe Reader, you can download Adobe Reader free. To print, click the printer icon in the upper left corner to open your printer dialogue box. The Santa letters are designed to be printed on standard letter paper (8 1/2 x 11″). For best results, use a heavier weight paper, such as resume paper and use your printer’s highest quality print settings.
Is there a different envelope design to match each stationery design?
No, there is currently only one envelope design. You will get this envelope no matter which letter you purchase. You can see the envelope design here.
Can I get an envelope without purchasing a letter?
Envelopes are only available if you upgrade to the premium Santa letter. The free option does not include an envelope.
How do I save my Santa letter to my computer?
To save your Santa letter, go to your personal download link, open the file in Adobe Reader and click the Save icon in the upper left corner.
I entered my email, but I didn’t receive my letter. How come?
If you did not make a selection AFTER you entered your email, you will not receive a letter. The email is not generated until you tell the system whether you want the free letter or the high-resolution letter with an envelope.
I’ve read all the FAQs and still have problems. How can I contact you?
If you’ve read the entire FAQ and are still having problems, please contact at the email address on your PayPal receipt.
